Getting irritated while waiting for your laptop to boot? As per a recent survey done by SpiceWorks, close to 90% of IT professionals across industries use either desktops or laptops at their workplace. This is of course not surprising, and so is the fact that the top two factors driving computer purchase decisions are reliability […]
Nowadays, there is a lot of importance given to incorporating customer experience in processes, which is the right thing to do. However, in this blog I intend to bring up another concept – offering the ‘process experience’ to customers. A customer does not care whether a business has a well-defined process or not if it
As described in an earlier blog Why a Process is Not Just a Flow Diagram, it is very essential to draw the various outcomes or goals of a business as it would enable to define processes to achieve each of the goals. There are many ways of representing goals, but primarily goals can be broadly
Context Organizations require technology solutions to automate many of their operational processes to generate efficiency and to provide a better customer experience. And most companies do acquire or build solutions that meet the purpose. But as the organizations grow larger and start investing in technology, most of them do not invest in the methodology and
In the Process Definition and Characteristics post, we read about the key characteristics of a process, viz.: Delivering of a desired outcome Activities that are interdependent Consumption of resources Beginning with this post and over the next few posts, I would like to bring up different perspectives of the phrase ‘desired outcome’ with relevance to
People tend to confuse a process with just a diagram. Of course, a diagram can be used to understand and define a process. There are various definitions of a process. From a business perspective, the most common process definition I have come across is “a set of interdependent activities that consume resources to deliver a
