Capabilities (The What) Organizations need to look at their overall vision, their goals and their strategy to come up with What they should do to achieve them. These Whats are known or called by many as Capabilities. Examples are Customer Relationship Management, Procurement, Product Management, Cash Management, Risk Management, Facility Operations, Process Design, Regulatory Reporting, […]
As described in an earlier blog Why a Process is Not Just a Flow Diagram, it is very essential to draw the various outcomes or goals of a business as it would enable to define processes to achieve each of the goals. There are many ways of representing goals, but primarily goals can be broadly
People tend to confuse a process with just a diagram. Of course, a diagram can be used to understand and define a process. There are various definitions of a process. From a business perspective, the most common process definition I have come across is “a set of interdependent activities that consume resources to deliver a
