I wrote in an earlier blog about the art of end-to-end process management. One of the biggest risks of not having end-to-end ownership is bank fraud. The massive fraud detected in #PNB (Punjab National Bank, India) is an example of poor practices followed by public financial institutions in India. Even while the quantum of fraud is […]
I wrote in an earlier blog about an organization being a network of various processes which collectively achieve the operational, support and management goals of the organization. From a project management perspective, organizations can be 1) projectised or 2) functional or 3) hybrid (a mix of 1 and 2). I believe that under business process management
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Context Organizations require technology solutions to automate many of their operational processes to generate efficiency and to provide a better customer experience. And most companies do acquire or build solutions that meet the purpose. But as the organizations grow larger and start investing in technology, most of them do not invest in the methodology and
