Measuring Process Performance – by Productivity or by Efficiency?

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Most large operational teams undertake change initiatives…

Bank scams - systemic failure or process failure?

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The massive fraud detected in #PNB (Punjab National Bank, India)…

Business processes should align with organizational goals

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As described in an earlier blog Why a Process is Not Just a…

Increasing Workforce Productivity by 10% by switching over to SSDs

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Getting irritated while waiting for your laptop to boot? As…
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Process Experience Fuels Customer Desire

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Nowadays, there is a lot of importance given to incorporating…